If English is not your primary language, we offer language assistance and interpretation services at no cost to you. For assistance, please call our customer service team at 1-844-215-4264. If you have hearing or speech loss and use Telecommunications Relay Services (TRS) or a Text Telephone (TTY), dial 711 to connect with a TRS operator. Additional resources are available, click here.
To access our non-discrimination notice, please click here. IHCS, Inc. is committed to securing Protected Health Information (PHI), please contact our customer service team at 1-844-215-4264 with any questions or requests regarding access to or the sharing of your PHI. To access to Patients’ Rights and Responsibilities, please click here.
Under the Integrated Utilization Management (UM) Program: 1) UM determination is based on appropriateness of care and service, and verification of coverage; 2) IHCS, Inc. does not and will not reward practitioners or other individuals for issuing denials of coverage or service care; and 3) IHCS, Inc. does not employ the use of financial incentives to staff or providers based on their limiting of member utilization for health care services